At the end of each term you will be asked if you intend to return to lessons, and are happy about the timing and day of your class.
In some cases we will need to change your lesson, either due to the child’s progress, or because the class has become too full, a different level or that we feel they are not correctly placed. We TRY wherever possible to keep siblings at the same time or half hour apart in timings. We always try to accommodate your requests for classes, teachers and timings as far as we possibly can.
We work with people to accommodate split payments. We are flexible about children starting at half terms and paying only for the period/half term when they join.
We frequently allow children credits when they have been unable to attend through illness or other family problems.
Try to advise us of any proposed changes to your requirements in time for us to action these changes.
Please do not advise us within a few days of swimming commencing for the term that you are not planning to return.
Please pay promptly at the start of the new term. If you have queries please ask Emma. Understand that late notice may mean the loss of one weeks fees in extreme circumstances. Many swim schools charge in advance, but I do not want to go this route.
WE APPRECIATE YOUR SUPPORT AND HOPE YOU WILL RECOGNISE THE NEED FOR EVERYONE TO HELP US TO ACHIEVE A HAPPY, FUNCTIONING AND ABOVE ALL SUCCESSFUL SWIM SCHOOL!
Emma Miller Updated May 2018
At Swimsense we recognise the current move to ensure that everyone’s personal data is protected and stored in a safe manner and wanted to assure you that all information given by yourselves is at no time available or offered to outside companies. No communication will ever come to you other than directly in a personal email when it is necessary to contact you regarding your class or your child’s progress. We do not hold sensitive data in any electronic form.
Some relevant information may be shared within the Swimsense teaching team to ensure everyone is fully briefed about a swimmers needs. Your personal information is not archived, used for research or used for any statistical purposes. You may be contacted from time to time when you have expressed an interest in additional courses or have attended these in the past.
Class lists are on our website for the parents convenience however you are at liberty to request your child’s name be removed for whatever reason. Some non specific and non-identifiable photography is used for the website and Facebook. Again you are at liberty to request you do not wish your child to be photographed.
All our staff are fully DBS checked within their teaching role. Part of working with children is also to attend and update Safeguarding (Child Protection) training on a 2 yearly basis. This training requires us to be aware of and take action on any concern we may have about a child’s well-being.